Adventuredesk Ltd. – Booking Terms & Conditions
Effective: July 15, 2025
Adventuredesk Ltd. is a registered travel agency based in Brockville, Ontario, Canada, operating under TICO (Travel Industry Council of Ontario) Registration #50026721
Please read the following Terms & Conditions carefully. By making a booking or submitting payment to Adventuredesk Ltd., you confirm that you have reviewed and accepted these terms on behalf of yourself and any other participants included in your booking.
1. Booking, Deposit & Final Payment
Adventuredesk offers custom adventures and group experiences, which may vary in duration, destination, and cost. Each trip will outline specific booking requirements, including:
- A $500 USD non-refundable deposit amount required to confirm your space
- A final payment deadline: 90 Days Prior to Departure
- Trip-specific cancellation terms
These payment terms will be clearly provided during the booking process and on your trip invoice. Booking is not confirmed until a deposit is received and written confirmation is issued by Adventuredesk Ltd.
2. Packaged Pricing
Adventuredesk provides a single packaged price for your travel experience. This includes all components (e.g., accommodations, guides, transport, activities, and applicable taxes/fees), but individual itemized pricing will not be provided. This approach allows us to offer fully customized experiences with trusted local partners while maintaining simplicity and clarity.
3. Role of Adventuredesk Ltd.
Adventuredesk Ltd. acts as a travel agency and organizer. We plan and coordinate travel experiences that are delivered by carefully selected third-party suppliers—including local tour operators, transportation companies, accommodation providers, and activity guides.
We do not own or operate these services directly, and your booking is subject to the terms and conditions of those providers as well.
4. Cancellations by You (Traveller)
Cancellation policies, including fees and deadlines, vary by trip and will be communicated in your trip details and invoice.
In general:
- Cancellation 90+ Days Prior to departure: Loss of Deposit
- Cancellation 89-60 days prior to departure: 50% of trip price non refundable
- Cancellation 59-0 days prior to departure: 100% Non refundable.
We strongly recommend purchasing trip cancellation and interruption insurance.
5. Cancellations by Adventuredesk or Suppliers
In rare cases where Adventuredesk or a supplier cancels a trip (e.g., due to insufficient enrollment or operational reasons), we will offer:
- A full refund of payments made, or
- An alternative experience of comparable value (subject to availability)
If cancellation occurs due to force majeure (see Section 8), refunds or credits are not guaranteed and are subject to supplier terms and conditions.
6. Travel Insurance
We strongly advise all travelers to purchase comprehensive travel insurance, including emergency medical, trip cancellation, and interruption coverage.
For some destinations, insurance may be mandatory. Proof of insurance may be requested prior to departure.
7. Participant Responsibilities & Acknowledgement of Risk
Adventuredesk adventures often take place in remote, rugged, or natural environments. By booking, you acknowledge and accept:
- There are inherent risks involved in adventure travel, including personal injury, illness, delays, and unpredictable weather
- You are physically and emotionally prepared for the nature of the experience
- You are responsible for ensuring your passport, visas, vaccinations, and entry documents are valid
- Any medical conditions or limitations must be disclosed at the time of booking
Adventuredesk and its partners will take reasonable precautions to ensure your safety, but participation is voluntary and at your own risk.
8. Force Majeure
Adventuredesk is not liable for changes, delays, or cancellations caused by circumstances beyond our control, including but not limited to:
- Natural disasters
- Political instability or civil unrest
- War or acts of terrorism
- Public health emergencies (e.g., pandemics, epidemics)
- Transportation interruptions, weather, or government regulations
In such cases, refunds, rebookings, or credits are not guaranteed and are dependent on supplier and insurance policies.
9. Limitation of Liability
Adventuredesk Ltd. is not responsible for:
- Injury, illness, damage, delay, or loss caused by third-party suppliers or circumstances beyond our control
- Missed connections or changes to itinerary due to weather, border issues, or transportation disruptions
- Expenses incurred due to a traveler’s failure to comply with rules, regulations, or required documentation
Our maximum liability is limited to the amount you have paid directly to Adventuredesk Ltd. for the specific trip in question.
10. Governing Law & Jurisdiction
This agreement is governed by the laws of the Province of Ontario, Canada.
By booking, you agree that any disputes must be handled exclusively in the courts of Ontario. Clients from other provinces or countries (e.g., USA) may not bring legal action in jurisdictions outside of Ontario.
11. Supplier Terms
All travelers agree to abide by the terms and conditions of any third-party providers used as part of the trip (e.g., hotel check-in policies, transport company regulations, activity provider waivers).
12. Changes by the Traveler
Requested changes to an existing booking (e.g., date changes, substitutions, or add-ons) are subject to availability and may incur additional fees, as well as any costs imposed by third-party providers.
13. Privacy
We collect personal information to complete your booking and deliver services.
This data is shared only with those suppliers necessary to fulfill your trip and is handled in compliance with Canadian privacy laws. Your information will not be sold or used for unrelated purposes without consent.
14. TICO Protection
Adventuredesk Ltd. is registered with the Travel Industry Council of Ontario (TICO). Ontario residents may be eligible for compensation from the Ontario Travel Industry Compensation Fund in the event of the insolvency of a registered Ontario travel provider.
More info: www.tico.ca
15. Agreement by Booking
By booking a trip with Adventuredesk Ltd., submitting payment (in part or in full), or confirming participation in writing, you acknowledge that:
- You have reviewed and accepted these Terms & Conditions
- You agree to abide by the conditions set forth by Adventuredesk Ltd. and its suppliers
- You accept the inherent risks of travel and agree to hold Adventuredesk Ltd. harmless for circumstances beyond our control.
Questions?
We encourage you to contact us with any questions before booking. You can reach us at info@adventuredesk.com